Privacy Policy

1. Who We Are (Data Controller)

Sandhurst Drainage Services is a local trade business operating from Finchampstead, Berkshire, clearing blocked drains, repairing pipework, and conducting CCTV surveys throughout Sandhurst and surrounding districts. Under UK data protection laws, we are the Data Controller responsible for your personal details.

2. What Information We Collect

We collect personal details directly from you when you submit a website enquiry, request an emergency callback, or authorize work on site:

• Contact Identification: Full name, telephone number, and email address.
• Property & Site Details: Site address, postcode, and drainage access notes required for vehicle routing.
• Job Specifics: Details regarding the drainage problem (e.g., blocked gully, toilet backup, collapsed pipe, CCTV survey request).
• Website Usage Data: Anonymized technical server logs, browser types, and cookie session details used to ensure stable form submission.

3. How We Use Your Information & Legal Basis

Under the UK General Data Protection Regulation (UK GDPR), we process personal information on the following legal bases:

• Contractual Performance: To contact you, arrange job estimates, route service vans to your property, and carry out drainage repairs.
• Legal Compliance: To produce statutory accounting records, VAT receipts, and document our 10-year repair guarantees.
• Legitimate Interests: To provide arrival updates from attending engineers and ensure client satisfaction.

4. Data Storage & Retention

We retain your personal details only for as long as required to deliver our services and satisfy legal duties:

• Enquiries (No Work Carried Out): Form submissions and callback details are deleted within 6 months.
• Completed Jobs & Invoices: Work sheets, site address logs, and billing details are retained for up to 10 years to honor repair warranties and comply with UK accounting requirements.

5. Third-Party Sharing

We do not sell, rent, or lease personal customer data to third-party marketing companies. Information is only accessed by:

• Field Engineers: Attending personnel requiring site address details for emergency clearance.
• Service Providers: Secure web hosting, form engines (Forminator), and telecommunications providers.
• Statutory Authorities: Only when required by law or judicial process.

6. Cookies & Tracking

Our website uses essential functional cookies to enable fast loading, contact form security, and navigation. We do not use third-party tracking or behavioural marketing cookies. You can manage or disable cookies at any time via your browser settings.

7. Your Legal Rights

Under UK data protection law, you have the right to request access to your data, request rectification of outdated records, or request erasure of your details (subject to mandatory warranty and tax retention rules).

To exercise your data rights, contact us at sandhurstdrainage@gmail.com or call 01344 534199. You also hold the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.